Salesforce Administrator

Position: Salesforce Administrator/Developer

Job Duties:

• Work with the Business group for requirement gathering throughout the planning and implementation.
• Provide and restrict access appropriately by using Profiles, Permission sets, Organization wide settings, roles, Owner based sharing rules, criteria based sharing rules, Manual sharing.
• Create Sharing Rules to provide access for limited users.
• Perform day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Work with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Create Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Create Approval Processes and Email Templates, Letterheads in HTML and Visual Force.
• Perform Integrations with External Products and Managed Packages.
• Package and Deploy customization from Sandbox to other environments using Change sets.
• Design, and develop Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Design various Webpage in Visual Force for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.
• Work with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Entitlement, Reports, and Dashboards.
• Create Reports, Custom Report Types and Dashboards to track data of Standard Objects and Custom Objects.
• Maintain weekly data exports for data backup and recovery.
• Install and support AppExchange applications.
• Assist in the on-boarding and training of new Salesforce.com users.

Minimum Qualifications (must have):

• Bachelor’s degree in Computer Science or equivalent is required.
• Salesforce.com Administration/Developer certifications.
• 2+ years of design, configuration, customization and development experience with Salesforce and Force.com. Extra credit for Service Cloud expertise and Case management.
• 2+ Years of development experience with APEX, Visual Force, SOQL.
• 3+ years’ experience with business process, workflow and translating them into system requirements.
• Solid knowledge of principles and practices of software development lifecycle waterfall and agile.
• 2+ years of design, configuration, customization and development experience with Salesforce and Force.com. Extra credit for Service Cloud expertise and Case management.
• 2+ Years of development experience with APEX, Visual Force, SOQL.
• Understanding of Standard objects, Data Model, and Business process around them.
• Knowledge of best practices around securing and auditing custom applications on Force.com.
• Understanding of Salesforce Governor Limits and code coverage.
• Good knowledge on Organization Administration, Customization, Data loader, Reports, Dash Boards, Workflow & Approvals.
• Good understanding of SFDC platform fundamentals including security and sharing model.
• Excellent knowledge of Salesforce configuration and customization using APEX, Visualforce, Force.com IDE, SOQL/SOSL, and Force.com Ajax Toolkit.
• Knowledge of XML, HTML, DHTML, CSS, APIs (SOAP/REST/Bulk/Streaming), and JavaScript preferred. Should have knowledge on MS VISIO.
• Background in development of web based solutions using Java, JavaScript, Ajax, SOAP, XML and web programming in general.